ICICI Bank customers alert! Branches to offer new services like 24x7 e-lobby, cash deposit cum withdrawal machines, insta banking and more

Anup Bagchi, Executive Director, ICICI Bank said,''Our new branches too have been aligned to meet these evolving requirements. They sport a contemporary look and feel to provide a superior experience to our customers.

Most of the ICICI Bank branches are operational from 9:30 am to 4:30 pm while some are open till 8 pm. The Bank also offers a slew of technology led innovations at its branches. Reuters

Private lender, ICICI Bank has announced that it will expand its retail network in the country by adding 450 new branches this fiscal. Of these, the Bank has made 320 branches operational for customers and in the process, it has now over 5,000 branches, after opening its latest branch at Thane in Maharashtra. With this, the Bank has a wide network of over 5,190 branches across the country. The Bank’s branch footprint now covers locations across the country from Leh in Jammu & Kashmir to Nagercoil in Tamil Nadu, from Naliya in Gujarat to Aizawl in Mizoram. Nearly half of the branches are in rural and semi-urban areas to facilitate financial inclusion in the country.

Anup Bagchi, Executive Director, ICICI Bank said,''Our new branches too have been aligned to meet these evolving requirements. They sport a contemporary look and feel to provide a superior experience to our customers. The design principle focuses on enhancing digital transactions by introducing 24x7 ‘e-lobby’ at many branches, simplifying customer navigation with demarcated spaces for transactions as well as elevating customer engagement levels with exclusive engagement ‘pods’ for loans and investments at prominent catchment areas.''

ICICI Bank branches offers a comprehensive range of deposits, savings and current accounts, home loans, loan against property, gold loans, auto loans, personal loans along with NRI services and an extensive locker facility. Also most of the branches are operational from 9:30 am to 4:30 pm while some are open till 8 pm. The Bank also offers a slew of technology led innovations at its branches.

Here are the technology led services that ICICI Bank branches offer to its customers:

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1. ‘Touch Banking’ branches: The Bank was the first to introduce these fully automated and digital branches, which are available 24x7, on all days. Over 100 such branches are available across 33 cities in the country.

2. ‘Insta Banking’ self-service kiosks: These touch screen kiosks allow quick access to 55 transactions like pan update, email update, account portability, re-issue of debit card, generate bank statements, balance enquiry, transfer funds, NEFT/IMPS and many more. The Bank has a robust network of more than 1500 kiosks across its branches.

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3. Cash deposit and withdrawal machines: These kiosks enable account holders or their representatives to deposit cash in an ICICI Bank account in a completely automated manner with instant account credit. this is in lieu of filling up pay-in-slip and manual cash deposit at the teller counter. These machines, also known as recyclers, circulate the deposited cash to be used for withdrawal purposes within the machines themselves, thus optimising the cash inflow and outflow automatically.

4. ‘Insta Banking’ (available in iMobile): Using this app, customers can pre- process their desired transactions anytime, anywhere before walking to the branch and save their valuable time. Over 65% of financial transactions at the branches are initiated by customers by using the pre-staging of facilities done through ‘Insta Banking’.

Bagchi also said, ''The branches offer consultation and guidance to customers for all kinds of banking requirements including mortgages, business banking, other loans and investments. Our strategy is to set up branches wherever business activity emerges. In line with this strategy, we have chalked out a plan of setting up around 450 branches this fiscal in fresh catchments and micro-markets where economic activity is present. Of these, we have already set up 320 branches. Another set of 130 branches will also be customer ready by end of this fiscal.''

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