Airtel customers alert! These subscribers to get red carpet customer care, faster 4G speed and home delivery of SIM

The platinum customers will get better 4G speed on Bharti Airtel network compared to other customers.

Are you a customer of Airtel mobile network? You will get preference if you pay Rs 499 and above per month for post paid connection. Reuters photo

Are you a customer of Airtel mobile network? You will get preference if you pay Rs 499 and above per month for post paid connection. Bharti Airtel has confirmed that it will give preference to platinum mobile customers, who pay Rs 499 and above per month for post paid connection, on its 4G network. The platinum customers will get better 4G speed on Bharti Airtel network compared to other customers.

"Airtel has deployed advanced technologies that give its Platinum mobile customers preference on the network. As a result all Platinum customers will experience faster 4G speeds. As part of the Airtel Thanks program, all postpaid mobile customers on Rs 499 and above plans are designated as Platinum," the company said in a statement.

In addition, Airtel Platinum customers will get "red carpet customer care" with preferential service at call centres and retail stores. Moroever, "All Airtel call centres and retail stores have dedicated staff to attend to Platinum customers on priority and cut down on waiting time," the company said. Airtel will also home deliver 4G sim to platinum customers, according to the statement.

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"It has been our endeavour to offer a differentiated service experience to our Platinum mobile customers as part of the Airtel Thanks program. And that's where we will deliver that 'extra' service experience to them, including faster speeds by giving them preference on our 4G network, while continuing to serve each of our 280 million customers with the same passion," Bharti Airtel CMO Shashwat Sharma said.

Recently, the Cellular Operators Association of India (COAI) had announced the appointment of Ajai Puri, Chief Operating Officer (India and South Asia), Bharti Airtel as its Chairman for the year 2020-21. The telecom industry body concluded its Annual General Body Meeting for the Financial Year 2019-20, with the announcement of its leadership for the term 2020-21.

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