Rail Madad: Top things to know about this mobile app of Indian Railways

Moving towards providing a full Digital India experience to travellers, Indian Railways has introduced Rail Madad Portal. It is a one point solution for its passengers.

Rail Madad has won silver prize in "Excellence in providing citizen centric delivery" category at the "23rd National Conference on E-Governance". Photo from Ministry of Railways.

Moving towards providing a full Digital India experience to travellers, Indian Railways has introduced Rail Madad Portal. It is a one point solution for its passengers. Rail Madad has won silver prize in "Excellence in providing citizen centric delivery" category at the "23rd National Conference on E-Governance". Basically, 'Rail Madad' is an easy solution to all your complaints. Commuters can lodge their complaints through Mobile App. This application also enables commuters to check real-time feedback status of complaints.
Here are top things to know about Rail Madad app of Indian Railways:-

-Ease of travel: Single portal for grievance, inquiry, assistance; For all Railway customers - passengers, freight, parcel

- Digital India: Linked with NTES, PRS, UTS & ICMS

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- Easy to access: Simple phone; 12 languages

- Ease of registering complaints: Minimum inputs, simplified categories

- Redressal on fast forward: Alert directly to field unit

- Accountability: Unique CRN, status check, feedback

- One stop solution for complaints and grievances

- Train complaint

- Station complaint

- Track your complaint

Earlier, the Indian Railways, which had taken up the task of modernising over 400 railway stations across the country, on Thursday showed glimpses of 14 stations where revamp work has been completed. In a tweet, the Ministry of Railways said, "Indian Railways constantly strives to provide modern facilities and comfortable travel to its passengers. For this, the work of redevelopment and rejuvenation of railway stations across the country is going on rapidly."

The ministry also attached a 2.21-minute long video clip to highlight the works of modernisation across its network, showing the modern amenities in 14 railway stations.

Indian Railways has been working on beautification and modernisation of railway stations for the past couple of years. From constructing foot-over-bridges to installing lifts and escalators, Railways has been working had to improve station infrastructure.

Indian Railways has planned to modernise 400 stations across India.

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