SBI Server Down: State Bank of India says ‘technical glitches’ impacted online services

The bank's clarification stated that the issue has since been resolved, and all digital services are back online. SBI expressed regret for the inconvenience caused to customers and assured them that measures are being taken to prevent such occurrences in the future.

Several users raised their concerns and tweeted about the glitches they faced. (Image: Reuters)

The State Bank of India (SBI), one of the largest public service banks in India issued a clarification regarding the technical glitch that hampered online banking services on Monday. As per reports, SBI customers faced issues logging on as the bank server was reported to be down across the country. The complaints were mostly regarding services like net banking, UPI payments, and the official SBI app (YONO) not working.

The bank's clarification stated that the issue has since been resolved, and all digital services are back online. SBI expressed regret for the inconvenience caused to customers and assured them that measures are being taken to prevent such occurrences in the future.

“We regret to inform you that due to a 'technical glitch', some of our digital services were impacted for a few hours on April 03, 2023. However, the issue stands resolved, and the digital services are live and restored,” the bank mentioned in their clarification statement, issued today evening.

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“We apologize for the inconvenience to our valued customers. The bank is always working toward implementing measures to prevent such occurrences. We thank you for your patience and continued trust in SBI,” the bank added in its statement.

Several users raised their concerns and tweeted about the glitches they faced.

On April 1, SBI rolled out a circular to inform the customers that the service of the platform will be down due to the annual closing activity. However, it was clarified by the bank, that the service will only be off from 13:30hrs to 16:45 hrs on a specific day.

While the customers expressed their grievances on Twitter, the bank did not respond to any of the tweets. Rather after the server was down, the bank tweeted, “Your safety is our top priority. Watch this video to learn safety tips from Mr. Thinkeshwar.”

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