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National Restaurant Association of India (NRAI)

Hotel industry body cautions restaurants over Zomato Pay, Swiggy Diner programmes

Hotel industry body cautions restaurants over Zomato Pay, Swiggy Diner programmes

Fri, Sep 02, 2022

The NRAI said that Zomato and Swiggy will get a firm foothold in the dine-in business, after squeezing the last drop of revenue from the delivery business.

Service charge on food bills: No relief for customers from Delhi HC - details

Service charge on food bills: No relief for customers from Delhi HC - details

Thu, Aug 18, 2022

A division bench of Chief Justice Satish Chandra Sharma and Justice Subramonium Prasad granted liberty to the Centre and Central Consumer Protection Authority to file their response before the single judge to pleas challenging the guidelines and directed that the matter be listed for consideration on August 31.

Delhi High Court stays guidelines prohibiting restaurants from levying service charge on food bill

Delhi High Court stays guidelines prohibiting restaurants from levying service charge on food bill

Wed, Jul 20, 2022

Importantly, the Court also clarified that the Service Charge cannot be levied on any takeaway orders.

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Submit proposal on improving consumer grievance redressal mechanism within 15 days, government directs e-commerce food aggregators

Submit proposal on improving consumer grievance redressal mechanism within 15 days, government directs e-commerce food aggregators

Mon, Jun 13, 2022

The government on Monday asked online food aggregators to submit a proposal on improving the consumer grievance redressal mechanism within 15 days. The direction was given by the Department of Consumer Affairs during a meeting.

Hotel-Restaurant Service Charge: DoCA to soon come up with a robust framework to check service charges levied by restaurants and hotels

Hotel-Restaurant Service Charge: DoCA to soon come up with a robust framework to check service charges levied by restaurants and hotels

Thu, Jun 02, 2022

Hotel-Restaurant Service Charge: The Ministry of Consumer Affairs, Food & Public Distribution on Thursday said the DoCA will soon come up with a robust framework to ensure strict compliance by the stakeholders with regard to service charges levied by restaurants and hotels.

Aapki Khabar Aapka Fayada: Unhappy over government's service charge directive, NRAI plans to challenge order

Aapki Khabar Aapka Fayada: Unhappy over government's service charge directive, NRAI plans to challenge order

Thu, Jun 02, 2022

The National Restaurant Association of India (NRAI) is challenging the directive of the government that no hotel can forcibly collect the service charge from the customer.

CCI begins investigation against Zomato, Swiggy for alleged unfair practices; see full report!

CCI begins investigation against Zomato, Swiggy for alleged unfair practices; see full report!

Tue, Apr 05, 2022

The Competition Controller of India (CCI) has started the investigation against Zomato and Swiggy. Tarun Sharma Report.

Competition Commission to probe Zomato, Swiggy for alleged unfair business practices

Competition Commission to probe Zomato, Swiggy for alleged unfair business practices

Mon, Apr 04, 2022

Both Zomato and Swiggy operate as major intermediary platforms in the food delivery space, underscoring their market power and ability to adversely as well as appreciably affect the level playing field, the Competition Commission of India (CCI) said.

FSSAI to set new hygiene guidelines for food joints

FSSAI to set new hygiene guidelines for food joints

Sun, May 15, 2016

The sub-group meeting is expected to happen in the next three weeks.

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