Tue, Jul 04, 2017
The dispute between customers eating out and restaurants forcing customers to pay service charge is not a new one. The government a few months ago made a statement clarifying that service charge is not mandatory and a customer can refuse to pay.
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Fri, Apr 21, 2017
In January, the Department of Consumer Affairs stated that service charge on food bills is not compulsory and a customer can choose to have it waived if not satisfied with experience.
Fri, Apr 14, 2017
"Our Department's view is that imposing service charge is an unfair trade practice and consumers need not pay," Paswan had said in January.
Sat, Apr 01, 2017
The government waived the service charges after demonetisation in November last year to encourage digital modes of booking.
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